Terms and Conditions
The below terms apply to all registered students and parents
You accept these terms and conditions by paying the invoice. It is your responsibility to have read the terms and conditions before paying the invoice.
A link to these terms and conditions can be found on your invoice.
Our pools are learning pools. No access outside lesson times is allowed.
By paying the invoice, you accept the time and date of the lesson for the entire duration of the term. The time and date cannot be changed once the invoice has been paid unless Red Whale wishes to do so. It is the parent's responsibility to check that the proposed time and day is appropriate.
Red Whale declines all responsibility in case of accident or theft. Students must have personal liability insurance.
If a child misses a lesson, this is neither refunded nor replaced, regardless of the reason for the child missing the lesson.
Registration is only done by filling out the form on our website.
Any person who fails to comply with these Red Whale terms and conditions, runs the risk of being excluded from the lessons without refund or compensation.
We operate on a quarterly basis. We have four terms per year:
1. Fall (August - December)
2. Winter (January - Easter holidays)
3. Spring (Easter holidays - June)
4. Summer Camp (July and August - not available in all pools).
Registration for a term is only done by filling out the form on our website, except for children who are currently following our lessons and who are enrolled automatically. You must fill out one form per child. A schedule will be sent to you on the date indicated on your registration.
Registrations by telephone and e-mail will not be taken into account. Your child's registration does not automatically guarantee a place in a class.
All the information about the trimester is on our website as well as our swimming program.
Once you are a paid-up student at Red Whale you will be given priority for the next term, ahead of new enrolments and you do not need to register for the next term as your registration is automatic. If you miss a term, you will have to re-register using the form. You will be given priority over brand new children but not over children from the previous term.
2. Class Allocation
On your registration form, we ask you some questions that help us to define your child's level as well as possible. Please answer them correctly. This will greatly help us to place your child in the right group.
We will do our best to assign your child to a class based on your preferred time, but we cannot guarantee it. If all courses are full at the time of registration, you will be placed on the waiting list.
3. Class changes/hour
Red Whale has the right to consolidate a class that is not full. Our staff will work with you to reschedule classes. Since classes are validated by semester, it is rare for the time of the class to change during a term However, we cannot guarantee the same swimming instructor for the entire term.
4. Cancellation, refund and course change
Enrolment of returning children the Red Whale Swimming School: once an invoice is paid, no cancellations, changes or refunds possible for that term.
For new children coming to Red Whale for the first time, cancellation and refund is only possible if you notify us no later than 24 hours after your first class. Beyond 24 hours, no refund will be made. There are no exceptions.
Absence of a child from a lesson
You can announce your absence by email, but this is not mandatory.
However, lessons missed, even if justified by a medical certificate, are neither reimbursed nor replaced. There are no exceptions.
Prolonged absence justified by a medical certificate
In case of illness, justified by a medical certificate and announced immediately, which cancels your participation to all courses for the rest of the term, we will refund the rest of the term only if a replacement is found and if the cancellation is made before the 3rd course. Beyond the 3rd lesson, no refunds or make-up lessons are offered.
Cancellation of a lesson.
In the event of a closure decided by the Swiss authorities (such as in the event of an epidemic or pandemic) or any other extraordinary event beyond our control (e.g. natural disaster, floods,...), Red Whale cannot be held responsible for these decisions and therefore this event does not entitle you to a refund or compensation for lost lessons (remedial lessons).
In case the pool closes due to a technical problem, we will offer you a maximum of 2 options for a make-up lesson during our opening hours in one of the pools in the canton. If you do not accept these options, you are not entitled to a refund or a make-up lesson.
Make-up courses will be offered in the current or next term but only if you re-enrol for the new term.
If we are unable to offer a make-up lesson in the current or next term, you will receive a credit.
If you do not re-register for the next term and make-up courses have not yet been offered, there is no compensation.
Your child's place in a class is not confirmed until payment is made in full. You will receive an invoice to be paid with the offer and a payment term. We do not keep places after the payment deadline has expired. We do not accept partial payments.
By paying the invoice, you accept the terms and conditions as well as the time and date of the lesson for the entire duration of the course. No changes to the time and date can be made until the next quarter unless Red Whale wishes to do so.
Only full payments are accepted. Children cannot enter the water at the beginning of a term or summer camp unless payment is received in full. There are no exceptions.
Payment is made by bank transfer or credit card. We don't accept cash.
We offer the following discount to siblings: Second child - 10% discount, 3rd child - 20% discount, 4th child - 30% discount. This applies only to siblings registered for the same period, i.e. the same term or the same summer camp.
All children who are not potty trained or under 3 years of age must wear two nappies: one disposable and one made of non-disposable neoprene. This is to avoid having to close the pool in case of an accident.
Neoprene swim nappies can be purchased from us for 10 CHF cash. Parents or nannies attending children's classes must wear an approved swimsuit made of lycra or similar.
7. Parental Involvement
We encourage parents to stay and watch their children from the designated viewing area. However, if the teacher deems it in the best interest of the child for the parent to be removed from the child’s vision, then parents must comply with this request. Parents are not allowed to stay in the pool area.
At the Starling hotel, parents are not allowed in the pool area and therefore not watch their children. No exceptions are granted.
Please note that parking spaces in Geneva, Lausanne and Montreux are difficult to find. Red Whale does not guarantee a parking space and is not responsible if you do not find parking in time for your lesson. No make-up lessons will be offered in case of delays or events occurring near the pool that make parking difficult.
9. Parents and Swimmers Code of Conduct
Parents Code of Conduct
Set a good example for your children by showing respect and courtesy to other children, teachers and parents at all times.
Respect all facilities and other property used during practice.
If you have any concerns, you will discuss them privately with the appropriate swim coach.
Insist that your child refrain from any use, abuse, coarse or offensive language, inappropriate sexual conduct or any other behaviour that is considered dishonest, discourteous, offensive or disrespectful to others.
Code of conduct for swimmers.
Swimmers are required to follow the instructions of any member of the swim team at all times and to comply with all instructions. Disrespect or non-compliance with the instructions will not be tolerated by any child.
Swimmers are expected to show respect and courtesy to team members, teachers and parents during lessons.
Swimmers must be punctual and arrive on time.
Swimmers must wear appropriate swimwear and swim caps.
Swimmers must use appropriate language. The use of profane or abusive language or obscene gestures will not be tolerated.
Any person who fails to comply with these Red Whale terms and conditions, runs the risk of being excluded from the courses without refund or compensation.
Put online on June 1, 2020.